CLIENT SUPPORT
Help when you need it.
Our support process is designed to make it easy to reach someone who understands the environment and can move quickly toward a resolution.
Remote Support
Many issues can be diagnosed and resolved securely through remote support, reducing downtime and avoiding unnecessary travel.
Help Desk
Managed clients have a clear support channel for requests, incident tracking and follow-up.
Escalation
When an issue requires deeper investigation or onsite work, it is escalated to the appropriate resource.
Need assistance?
If you already have an Intellitive support portal or remote-support link, continue using the link provided to your organization. If you are unsure where to go, contact us and we will direct you to the right resource.
Looking for ongoing IT support?
We also provide proactive managed services for organizations that want more than break-fix support.